Terms & Conditions
arenaplud Player Agreement

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and arenaplud ("arenaplud," "we," "us," or "our") governing your access to and use of the arenaplud website, mobile platform, games, and all related services (collectively, the "Platform").

By accessing the arenaplud Platform, creating an account, making a deposit, or participating in any game or promotion offered by arenaplud, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and any additional rules, guidelines, or policies published on the Platform from time to time.

If you do not agree to these Terms, you must immediately cease using the arenaplud Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

To register and use the arenaplud Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required under Philippine gaming regulations applicable to online casino and sports betting activities.
• You must be a natural person and not a corporation, partnership, trust, or other legal entity.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, director, officer, contractor, or immediate family member of arenaplud or any of its affiliated companies, game providers, or payment processors.
• You must not have been previously excluded or suspended from the arenaplud Platform or any other gaming platform operated by arenaplud or its affiliates.
• You must have full legal capacity to enter into a binding agreement under the laws of the Republic of the Philippines.

arenaplud reserves the right to request documentary proof of age and identity at any time. If a player is found to be under 21 years of age, their account will be immediately suspended, all winnings will be forfeited, and any deposits will be returned to the payment method used, subject to verification.

Each player may hold only one (1) registered account on the arenaplud Platform. The creation of multiple accounts by a single individual is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of all balances therein.

When registering an account with arenaplud, you agree to:

• Provide accurate, current, and complete information as requested during the registration process, including your full legal name, date of birth, residential address, and valid contact details.
• Maintain and promptly update your account information to ensure it remains accurate and complete at all times.
• Keep your login credentials — including your username and password — strictly confidential and not share them with any third party.
• Notify arenaplud immediately if you suspect unauthorized access to your account or any breach of your account security.
• Accept full responsibility for all activity conducted through your account, whether or not such activity was authorized by you.

arenaplud reserves the right to verify the identity of any player at any time by requesting government-issued identification documents, proof of address, or other supporting documentation. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.

All financial transactions on the arenaplud Platform are conducted in Philippine Peso (PHP / ₱). arenaplud supports the following payment methods for deposits and withdrawals: GCash, PayMaya, BDO, BPI, Metrobank, InstaPay, Visa, and Mastercard. Supported payment methods are subject to change without prior notice.

Deposits:

• The minimum deposit amount is ₱100. Maximum deposit limits vary by payment method and account verification status.
• Deposits made via GCash and PayMaya are credited to your arenaplud account instantly upon confirmation from the payment provider.
• Bank transfer deposits via BDO, BPI, or Metrobank may take up to one (1) business day to reflect in your account balance.
• arenaplud does not charge fees on deposits; however, your payment provider may apply their own transaction fees.
• Deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.

Withdrawals:

• The minimum withdrawal amount is ₱200. Maximum withdrawal limits apply and are communicated within your account dashboard.
• Withdrawals to GCash and PayMaya are typically processed within five (5) minutes of approval. Bank transfer withdrawals may take one (1) to three (3) business days.
• All withdrawals are subject to identity verification. arenaplud reserves the right to request supporting documentation before processing any withdrawal.
• Withdrawals will be returned to the same payment method used for the original deposit wherever technically possible.
• arenaplud reserves the right to withhold withdrawal processing pending investigation of any suspected fraudulent, irregular, or prohibited activity.

arenaplud offers various bonuses and promotional offers to eligible players from time to time. All bonuses and promotions are subject to specific terms and conditions that are published alongside each offer. In the event of any conflict between these general Terms and the specific terms of a promotion, the specific promotional terms shall prevail.

• Bonuses are credited to your account in accordance with the terms of the specific promotion and are subject to wagering requirements before withdrawal.
• Unless otherwise stated, wagering requirements must be met within the validity period specified for each bonus. Bonuses that expire before wagering requirements are met will be forfeited.
• arenaplud reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonus abuse, including but not limited to the creation of multiple accounts to claim bonuses, use of automated betting strategies to exploit bonus terms, or collusion between players, will result in immediate account suspension and forfeiture of all bonus funds and associated winnings.
• Only one bonus may be active at any given time unless the specific promotional terms expressly state otherwise.
• arenaplud reserves the right to determine, at its sole discretion, whether a player qualifies for any particular bonus or promotion.

All games available on the arenaplud Platform are governed by individual game rules published within each game interface. Players are responsible for familiarizing themselves with the rules of any game before placing bets. The following general gameplay rules apply across all arenaplud games:

• All game outcomes are determined by certified random number generators (RNGs) or, in the case of live dealer games, by the physical outcome of the game as conducted by a professional dealer in a licensed studio.
• arenaplud does not manipulate game outcomes. Return-to-player (RTP) percentages for all games are available within the game information panels.
• In the event of a technical malfunction during gameplay, arenaplud reserves the right to void the affected round and return the wagered amount to the player's account balance.
• Bets placed and confirmed cannot be cancelled or reversed. Players are responsible for verifying bet details before confirmation.
• arenaplud reserves the right to void any bet placed in error, including bets placed at incorrect odds due to a system error.
• Maximum bet limits apply to all games and are displayed within each game interface. Bets exceeding maximum limits may be reduced or voided at arenaplud's discretion.

The following conduct is strictly prohibited on the arenaplud Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of all balances, and referral to relevant authorities:

• Registering more than one account on the arenaplud Platform.
• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Using the Platform if you are under 21 years of age.
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform or gain an unfair advantage in any game.
• Engaging in any form of collusion, match-fixing, or coordinated betting activity designed to manipulate game or sports outcomes.
• Exploiting software bugs, errors, or vulnerabilities in the Platform. Any such vulnerabilities must be reported to arenaplud immediately.
• Using the Platform for any money laundering, fraud, or other illegal financial activity.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any software or technology used by arenaplud.
• Harassing, threatening, or abusing arenaplud staff, support agents, or other players.
• Using a VPN, proxy, or other technology to circumvent geographic restrictions or conceal your true location.

arenaplud is committed to promoting responsible gaming and protecting the wellbeing of all players on the Platform. We believe that gaming should be an enjoyable form of entertainment, and we provide a comprehensive suite of tools to help players maintain control over their gaming activity.

The following responsible gaming tools are available to all registered arenaplud players:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your arenaplud account.
• Loss Limits: Set limits on the maximum amount you are willing to lose within a defined period.
• Session Time Limits: Configure reminders and automatic session termination after a specified period of play.
• Reality Checks: Receive periodic notifications displaying your session duration and net gaming activity.
• Self-Exclusion: Temporarily or permanently exclude yourself from the arenaplud Platform. Self-exclusion requests take effect immediately and cannot be reversed during the exclusion period.
• Account Cooling-Off: Take a short break from gaming by placing your account in a cooling-off period of 24 hours, 7 days, or 30 days.

All responsible gaming tools are accessible directly from your account dashboard without the need to contact customer support. arenaplud encourages all players to use these tools proactively.

All content on the arenaplud Platform — including but not limited to the arenaplud name, logo, trademarks, service marks, trade dress, website design, graphics, text, software, game content, and all other materials — is the exclusive property of arenaplud or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the arenaplud Platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from arenaplud.
• Modify, adapt, translate, or create derivative works based on any Platform content.
• Use any arenaplud trademarks, logos, or branding in any manner without express written authorization.
• Scrape, crawl, or systematically extract data from the Platform using automated tools.

Any unauthorized use of arenaplud's intellectual property is a breach of these Terms and may constitute an infringement of applicable intellectual property laws, for which arenaplud reserves all rights and remedies.

To the fullest extent permitted by applicable law, arenaplud, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the arenaplud Platform.

Without limiting the foregoing, arenaplud shall not be liable for:

• Any loss of funds resulting from unauthorized access to your account due to your failure to maintain the confidentiality of your login credentials.
• Any interruption, suspension, or termination of the Platform or any game, whether due to scheduled maintenance, technical failure, or circumstances beyond arenaplud's reasonable control.
• Any loss or corruption of data transmitted to or from the Platform.
• Any decisions made by you in reliance on information provided on the Platform, including odds, statistics, or game information.
• Any losses arising from your failure to comply with these Terms or applicable laws.

arenaplud's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your arenaplud account in the thirty (30) days immediately preceding the event giving rise to the claim.

arenaplud collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the arenaplud Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

arenaplud processes personal data for the purposes of account management, identity verification, payment processing, fraud prevention, regulatory compliance, and the provision of customer support. arenaplud does not sell your personal data to third parties for marketing purposes.

For full details on how arenaplud collects, uses, stores, and protects your personal data, and for information on your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), please review our Privacy Policy.

arenaplud reserves the right to amend, update, or replace these Terms at any time at its sole discretion. When material changes are made to these Terms, arenaplud will notify registered players by posting a notice on the Platform and, where practicable, by sending a notification to the email address associated with your account.

The date of the most recent revision to these Terms is indicated at the top of this page. It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued use of the arenaplud Platform following the posting of revised Terms constitutes your acceptance of those changes.

If you do not agree to any amended Terms, you must stop using the Platform and may request the closure of your account by contacting arenaplud customer support.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute between you and arenaplud arising from or relating to these Terms or your use of the Platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. You may contact arenaplud's customer support team to initiate this process.

If a dispute cannot be resolved through negotiation within thirty (30) days, the parties agree to submit the dispute to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the arenaplud support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly from the arenaplud Platform
• Response Time: arenaplud aims to respond to all written inquiries within 24 hours

Our Filipino support team is available around the clock to assist you with any questions about these Terms, your account, payments, or any other aspect of the arenaplud Platform.