Privacy Policy
How arenaplud Protects Your Data

arenaplud ("we," "us," or "our") operates the online gaming platform accessible at arenaplud.org (the "Platform"). We are committed to protecting the privacy and personal data of all users who access and use our Platform, including registered players, visitors, and prospective members across the Philippines — from Metro Manila and Cebu to Davao, Iloilo, and beyond.

This Privacy Policy describes how arenaplud collects, uses, stores, shares, and protects your personal data when you interact with our Platform. It also outlines the rights available to you under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

By registering an account, accessing the Platform, or otherwise engaging with arenaplud's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

arenaplud collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by applicable law or regulatory obligation (for example, problem gambling self-declaration).

arenaplud collects your personal data through the following means:

• Direct Interactions: When you register an account, complete your profile, submit KYC documents, make deposits or withdrawals, contact customer support, or respond to surveys and promotions.
• Automated Technologies: When you browse or use the Platform, we automatically collect Technical Data and Usage Data through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full details on our cookie practices.
• Third-Party Sources: We may receive personal data about you from identity verification providers, payment processors (such as GCash, PayMaya, BDO, BPI, and Metrobank), fraud prevention agencies, and publicly available sources, where permitted by applicable law.
• Regulatory Sources: We may receive information from regulatory bodies or law enforcement agencies in connection with our legal compliance obligations.

arenaplud uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your arenaplud player account, including authentication and access control.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with applicable Philippine gaming regulations and anti-money laundering requirements.
• Payment Processing: To process deposits, withdrawals, and refunds through your chosen payment method, including GCash, PayMaya, and Philippine bank transfers.
• Service Delivery: To provide you with access to games, sports betting, live dealer tables, and all other features of the arenaplud Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 Filipino support team.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other prohibited activities.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws, gaming regulations, anti-money laundering obligations, and lawful requests from regulatory authorities.
• Responsible Gaming: To monitor gaming patterns, enforce self-exclusion and limit settings, and identify players who may be at risk of problem gambling.
• Marketing & Promotions: To send you relevant promotional offers, bonus notifications, and platform updates — but only where you have provided your consent or where we have a legitimate interest to do so. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the arenaplud Platform.

Under the Philippine Data Privacy Act of 2012, arenaplud processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services you have registered for, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC requirements, anti-money laundering obligations, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities — particularly direct marketing communications and the use of non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

arenaplud does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BDO, BPI, Metrobank, InstaPay, Visa, and Mastercard — to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist us in verifying your identity and age in compliance with regulatory requirements.
• Game Providers: Licensed game software providers whose games are available on the arenaplud Platform may receive limited technical data necessary to deliver their games.
• Fraud Prevention & Security Providers: Specialist providers who assist us in detecting and preventing fraudulent activity, money laundering, and unauthorized access.
• IT & Infrastructure Providers: Cloud hosting, data storage, and technical infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: We may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law or in response to a lawful request.
• Professional Advisors: Legal counsel, auditors, and other professional advisors who require access to your data in the course of providing services to arenaplud, subject to professional confidentiality obligations.

arenaplud uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver relevant content. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations to provide a personalized experience.
• Analytics Cookies: Help us understand how players interact with the Platform — which pages are visited most, where players encounter difficulties, and how we can improve the overall experience. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the arenaplud Platform. For full details on the specific cookies we use, please refer to our Cookie Notice, accessible from the Platform footer.

arenaplud retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Account Data: Retained for the duration of your account relationship with arenaplud and for a period of five (5) years following account closure, in compliance with applicable Philippine anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended).
• KYC Documents: Identity verification documents are retained for the duration of the account relationship and for five (5) years after account closure.
• Customer Support Records: Communications with our support team are retained for three (3) years from the date of the interaction.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it is deleted or anonymized within a reasonable period.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with arenaplud's data disposal procedures.

arenaplud implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the arenaplud Platform is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored on our servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized arenaplud personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: arenaplud supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: Our Platform and infrastructure undergo regular penetration testing and security audits by independent third-party security specialists.
• Incident Response: arenaplud maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by arenaplud:

To exercise any of the above rights, please contact our Data Privacy Officer using the contact details provided in Section 14. We will respond to all verified requests within fifteen (15) business days of receipt, in accordance with the Data Privacy Act and NPC regulations.

The arenaplud Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. arenaplud does not knowingly collect, process, or store personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data from our systems, close the associated account, and return any deposited funds to the payment method used, subject to verification procedures.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account or provided personal data to arenaplud, please contact our support team immediately so that we can take appropriate action.

arenaplud primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, game software providers, and fraud prevention specialists — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, arenaplud ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include:

• Contractual clauses that impose data protection obligations on the recipient consistent with Philippine data privacy standards.
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection.
• Binding corporate rules where data is transferred within a corporate group.

You may request further information about the specific safeguards in place for international data transfers by contacting our Data Privacy Officer.

arenaplud reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When we make material changes to this Policy, we will notify you by posting a prominent notice on the Platform and, where practicable, by sending a notification to the email address associated with your account.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how arenaplud protects your personal data. Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

If you do not agree with any changes to this Privacy Policy, you should stop using the Platform and may request the closure of your account by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by arenaplud, please contact our Data Privacy Officer through the following channels:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 directly from the arenaplud Platform
• Response Time: We aim to acknowledge all privacy-related requests within 3 business days and resolve them within 15 business days.

Our dedicated Filipino support and privacy team is available around the clock to assist you with any data privacy concerns, whether you are based in Manila, Cebu, Davao, or anywhere else in the Philippines.